Shipping policy

This policy sets out how Melbourne Wrapping Co. ("we", "us" or "our") dispatches and delivers orders. It applies to all orders placed through our website, by phone, or by email.

1. Delivery Area
We deliver to all addresses within Victoria, Australia, including residential, commercial and industrial sites.
If your delivery address falls outside Victoria, please contact us before ordering and we will let you know what we can arrange.

2. Order Processing and Cut-Off
Orders placed before 12:00 PM (Melbourne time) on a business day are dispatched the same day.
Orders placed after 12:00 PM, on weekends, or on Victorian public holidays are dispatched on the next business day.
We will contact you promptly if an item is temporarily unavailable or if your order requires confirmation before dispatch.

3. Delivery Method
Deliveries are carried out directly by Melbourne Wrapping Co. rather than through a third-party courier network. 

4. Delivery Timeframes
Estimated delivery is same day to 2 business days from dispatch, depending on your location within Victoria.
Timeframes are estimates and are not guaranteed. On the rare occasion a delivery is delayed by traffic, weather or circumstances outside our control, we will keep you informed.

5. Delivery Costs
Delivery is free for orders of $250 or more (excluding GST) to any address within metropolitan Victoria.
For orders below $250, a delivery fee applies. The fee is calculated and shown to you at checkout, or confirmed with your quote, before you complete your order. There are no additional charges applied after your order is placed.

6. Receiving Your Delivery
Please make sure someone is available at the delivery address to receive and sign for the goods, and that the site is accessible during business hours. If you would like the goods left in a specific location, let us know when you place your order and we will do our best to accommodate it.
If we are unable to complete a delivery because the site is closed or inaccessible, we will contact you to arrange a suitable alternative time.

7. Damaged or Incorrect Deliveries
Please check your order on arrival. If anything is damaged, missing or incorrect, contact us within 7 days of delivery and we will arrange a replacement or resolve the issue with you directly.
Nothing in this policy limits your rights under the Australian Consumer Law.

8. Changes to This Policy
We may update this policy from time to time. The current version is always available on our website, along with the date it took effect.

Contact Us
For delivery enquiries, or to arrange a specific delivery time, please contact us:
Melbourne Wrapping Co. 
Email: service@wrappingco.shop
Phone: 03 9118 0427
Address: 2 Keys Rd, Moorabbin VIC 3189, Australia