Privacy policy

Melbourne Wrapping Co. ("we", "us" or "our") is committed to protecting the privacy of our customers and website visitors. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect
We collect only the information we need to supply our products and support our customers. This may include:

• Your name and the name of the business you represent

• Contact details, including phone number, email address and postal address

• Delivery and site access details relevant to your order

• Billing and account information required to process payments

• Records of your orders, enquiries and correspondence with us

We generally collect this information directly from you when you place an order, request a quote, submit an enquiry, or contact us by phone or email. Where practicable, you may deal with us anonymously or under a pseudonym, although this may limit our ability to supply or deliver goods.

2. How We Use Your Information
We use the personal information we collect to:

• Process, fulfil and deliver your orders

• Provide quotes, invoices and account statements

• Respond to enquiries and provide customer support

• Keep you informed about your order or account

• Improve our products, services and customer experience

• Meet our record-keeping, taxation and other legal obligations

If we send you product updates or promotional material, we will only do so where you would reasonably expect it or have agreed to receive it, and every message will include a simple way to opt out.

3. Disclosure of Information
We do not sell, rent or trade your personal information.
We share information only where it is necessary to run our business, and only with organisations that are required to keep it confidential and secure. These may include payment processors, freight and delivery partners, and professional advisers such as our accountant. We may also disclose information where we are required or authorised to do so by law.

Some of our service providers, including software and payment platforms, may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the Australian Privacy Principles.

4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include limiting access to information on a need-to-know basis, using reputable and secure service providers, and destroying or de-identifying information we no longer require.

5. Data Retention
We retain personal information only for as long as it is needed for the purposes described in this policy, or for as long as we are required to keep it under Australian law. Information that is no longer required is securely destroyed or de-identified.

6. Cookies and Website Analytics
Our website may use cookies and similar technologies to keep the site working properly, remember your preferences, and help us understand how visitors use our pages. This information is used in aggregate and does not identify you personally.
You can disable or delete cookies through your browser settings at any time. Please note that some parts of the site may not function as intended if cookies are turned off.

7. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below and we will respond within a reasonable period. In most cases there is no charge, and we will let you know in advance if any cost applies.

8. Enquiries and Complaints
If you have a question about this policy, or believe your information has not been handled appropriately, please contact us using the details below. We take all concerns seriously and will investigate and respond to you promptly.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, along with the date it took effect.

Contact Us
Melbourne Wrapping Co. 
Email: service@wrappingco.shop
Phone: 03 9118 0427
Address: 2 Keys Rd, Moorabbin VIC 3976, Australia